Track, troubleshoot, and report on all the assets within your business seamlessly.
Your technicians will spend more time solving problems helping keep your environment always ready for the next best business decision you make. Helptual Ultimate is both secure and easy to use.
Includes all the capabilities of Helptual Viewer and Helptual Pro
Kill or start processes on remote PC's
Remotely reboot, shutdown or logoff PC's for maintenance purposes
Retrieve critical printer information remotely like the printer driver, name and IP address
Set the default printer remotely and print a test page as well
Wake remote computer up (Wake On Lan)
Store and manage entire infrastructure in SQL Server database
Reporting services with ad-hoc reports and custom searching for infrastructure and asset information including HTML5 reports
Retrieve cached data from computers even when they are turned off
Securely delete files from remote PC's
Export data to CSV for custom Excel reporting and data management
Custom ticketing system designed and geared towards your computer infrastructure
Create new tickets, importing the currently searched computer and user information being queried
Tag tickets based on computer asset information critical to fixing an issue or updating a technician
Track ticket history for all tickets or a current ticket
Custom reporting designed to help management streamline solving tickets and report issues like break/fix analysis
Create custom names for priorities, categories and status for all tickets
Tailor your ticketing system to reflect your management heirarchy with entire departments and teams customizable
Send custom e-mail updates any time a ticket is created or changed to crucial members of the support team or users involved
AES-256 file and folder encryption along with Windows DPAPI
Automatic updates for new features - for the life of your product.
Version 1.0.0.7 may include unspecified updates, enhancements, or bug fixes.
Operating systems:
Windows 7, Windows 8, Windows Vista, Windows XP, Windows 2003, Windows Server 2008, Windows
Additional requirements:
SQL Server 2005 Express/2005 Standard
Date:
26.05.2014
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